Our team at Flexible Solutions Home Care is committed to delivering an unsurpassed level of care and compassion to our clients. Below are some testimonials
“You and your staff at Flexible Solutions have been caring for my 103 year-old aunt, Julia Kyner, in her home for over three and a half years. This is a good opportunity for Maureen and me to express our sincere thanks. In late November 2014 we were faced with the resignation of another caregiving firm and a very short period in which to find replacement help for Julia who is blind with limited mobility. I called at least 10 agencies seeking help and yours was the only one that was willing to step in and staff part of Julia’s caregiving requirements. The task was not easy since Julia had other private caregivers that she wished to retain and you had to schedule your staff around these individuals’ availability. Two months later, we were so pleased with the quality of your staff and your responsiveness that we assigned 100% of Julia's 24/7 caregiving needs to Flexible Solutions.
Julia, who is alert and oriented, particularly loves you and has been very happy with the hourly staff. They are very affectionate to her and cook meals tailored to her old school Italian tastes. This is a pleasure she would never enjoy in an institutional setting! Your staff thoroughly cleans her apartment and sees that her personal hygiene and laundry needs are well met. Moreover, you, Fran and Herman, are always there to help take Julia to her doctors’ appointments and to assist with whatever needs we have. We never expected such “hands on” involvement by management. You are all part of Julia’s family now and we know she feels likewise. Thank you for helping Julia enjoy a good quality of life in her second century.” From Joe and Maureen Carline
“When my Mom came home from her most recent hospital stay, it became apparent that she needed some extra help at her home. She was so used to being independent and resourceful. Now, the stairs in her home prevented her from feeling independent. My husband and I live about 40 minutes away from Mom, and we both work full time. Plus, we have a young child of our own to care for.
My mother needed help getting to necessary medical appointments, help with getting her laundry done, and help with getting in and out of her bath tub. Who could we rely on? Who would be available, dependable, honest, and most importantly compassionate?
I made phone calls to several agencies. No agencies seemed to be available for the hours that we needed coverage, even though they advertised “flexible hours.” Finally, through a recommendation from my work place, I found a different kind of agency. FSHC answered the phone as soon as I called. Herman, one of owners of FSHC, assured me that even though the hours we requested were a little unusual, he would probably be able to find a home aide to help my mother with her non-medical needs. The next night, I received a call from FSHC informing me that they have found someone who will meet ALL of my mother’s needs.
FSHC encourages prospective clients to interview the home aide. At the interview, I was impressed with the professionalism of the staff of FSHC, as well as the home aide, who would be helping my mother.
It has been over six months since we have had Lorraine; she is reliable, helpful and honest. My family is very happy to have someone there for my Mom. My family is able to help out with the care of my mother, and we have an extra layer of comfort knowing that Lorraine will be there for her, too. Lorraine assists her with things like preparing a lunch, helping her to get in and out of her tub, going up and down stairs to help Mom with her laundry, and helping her get to her medical appointments. I would recommend FSHC to anyone who is looking for some extra care for a loved one.” From Sandra Swarm
“I would like to share the wonderful experience we had with Flexible Solutions.
We live in Rhode Island, and we were coming to New York for our son's wedding. My parents were coming with us, and as they are both elderly and handicapped, we needed extra help for them for the days of the rehearsal dinner and the wedding.
Family friends recommended Flexible Solutions. From the very beginning, Mr. Herman, one of the owners, was extremely helpful and reassuring. We communicated several times, trying to figure out the best solutions for our needs. He was always prompt in his replies, and he even reminded me when I forgot to arrange some necessary detail. The young lady who ended up helping with my parents, Ms. Felicia Cook, was extremely kind and efficient. She even drove the handicapped accessible van with my parents in it, freeing us to leave for wedding preparations whenever we needed to. We really appreciated her help, and my parents liked her very, very much.
I highly recommend Flexible Solutions. If anyone would like to contact me with any questions, please email me at firstname.lastname@example.org ” From Dalia Harel
“I am delighted to write this letter of recommendation for Flexible Solutions Home Care. My mother, who has lived alone for many years and has always been extremely
independent, and I realized last summer that she started to need help taking care of some of the activities that she was always used to handling by herself, such as going
shopping, preparing lights meals and doing the laundry. And I live more than an hour away.
I saw listings in various local publications and called a number of agencies, but with one exception, all of them required a six-hour daily minimum, five days a week, which was much more than my mother required. That exception was Flexible Solutions.
Fran, you spent a good deal of time with me on the phone and showed kindness and compassion, told me of your own personal experiences dealing with elderly parents, and asked me the right questions about my mother’s personality, needs and preferences. And you soon came up with the completely appropriate individual to assist my mother. You and Herman visited my mother and me, along with the person you chose, and she and my mother hit it off immediately. Ever since then, my mother has been very happy with her companion, and I am much less worried
Thank you for all you have done for my mother and me!” Warm regards, Deborah L.
“My mother was diagnosed a few years back with dementia and is wheelchair bound. We felt that as long as the family could accommodate her needs we preferred her to be at home. The vast majority of caregiver duties fell upon me, but with a school age child and a full time job it became overwhelming. From the moment we met Fran and Herman from Flexible Solutions and explained our needs it was obvious our situation could be accommodated. We were given the opportunity to meet with their caregivers to determine fit and have never been disappointed. Flexible Solutions is able to provide caring competent people that allowed us to keep mom at home with the family. It has been almost two years and Flexible Solutions has been there with us and for us. All of their caregivers have become welcome additions to our family, Herman and Fran continue to check in to see how all is going and if there is anything they could do improve service. I would highly recommend Flexible Solutions to anyone who is in need of assistance caring for a loved one” Alison Bevilacqua
“I'm pleased to share that Herman, Fran & the staff of Flexible Solutions Home Care were wonderful to work with. My elderly Father was living in his own home & needed assistance with meal prep, light housekeeping & companionship. They provided a companion promptly for the days & hours of our preference - who arrived on time, with a cheerful attitude & willingness to share their observations/concerns with us. Herman was always there to assist with coordination of services & Fran was invaluable in addressing the needs of our long term insurance company. We used the services for 8 months until my Father transitioned to hospice. It was with the support of this group that allowed us to honor our Father's wish to remain at home.”With gratefulness, Robbie Peterson
“Our aging parents were fiercely independent, so it became a challenge for mom to do routine errands when dad wasn’t up to going out with her. Unfortunately none of us lived close enough to support their needs. Through Flexible Solutions we were able to find a solution to every problem. Initially, Collette would stay with dad once a week for a few hours while mom went out. As time went on and mom’s ability to drive and cook diminished, Fran and Herman worked with us to find people who could work longer hours to provide the care they were increasingly in need of. And as their physical and mental capacities lessened and the need for 24 hour care was apparent, Fran and Herman found the right people to fill that need as well.
Fran’s and Herman’s passion for making sure people receive the right care with the respect and dignity they deserve is evident in their personal involvement with their clients. No matter what level of care they provided our parents, Fran and Herman were always involved. They would stop by to visit, jump in and drive to doctor’s appointments if necessary, take them to the grocery store, etc. We always knew their caregivers were supported 100% and mom and dad would never be alone. Herman even drove them to a warm and safe place during a winter storm that knocked out their power for a few days!
The caregivers employed by Flexible Solutions are skilled, caring and extremely patient people. We only had one personality mismatch and when we asked for a replacement our request was quickly satisfied. Our parents were resistant to help and weren’t easy to care for, but that did not deter anyone. We will always be grateful to everyone for the kindness, respect and dignity woven into the care provided to our parents, and especially for Fran’s and Herman’s personal commitment. It made living many hours and miles away easier to bear. ” Diane Phillips & Caroline Giglio
Contact us and we will provide a Flexible Solution to you and your family’s home companion care needs.